| Frequently Asked Questions |
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| Q: How fast will selected number be activated after payment? |
| A: It depends on country the number of you have bought. For example, Russia, Ukraine, Kazakhstan, Germany numbers and fax-numbers will be activated during 24 hours. Others almost immediately. |
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| Q: How to set up your service? |
| A: Its easy, You need to register and add funds to your account. |
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| Q: What kind of call forwarding are available? |
| A: You can forward your call to mobile, land line, SIP Phone and IP. |
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| Q: Can I use Asterisk, ATAs, or softphones? |
| A: Yes, You can use any SIP device you like. |
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| Q: What codecs do you support? |
| A: G711 ulaw, alaw and G729. |
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| Q: Do you support CallerID? |
| A: Whatever caller ID information the vendor numbers are passing down the trunk, we will pass to your system. |
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| Q: What is the minimum commitment? |
| A: You only pay for setup (many DIDs have $0 setup) and the 1st monthly fee. There is no other commitment or contract. |
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| Q: How do I renew the DID? |
| A: There is no need to renew the DID. As long as you keep the DID in your account, it will be renewed automatically on the same date of each subsequent month. You simply need to maintain enough prepaid funds in the account and do nothing else. If you decide to stop using the DID, just click 'release' and that DID will be free from your account. |
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| Q: What is 'incoming minutes' concept? |
| A: Each DID has the monthly fee, the included minutes, and the per minute cost. Typically the DID would have 10000 free minutes each month $0.005 for extra minute. This means that once you receive more than 10 thousand incoming minutes between your 2 monthly due dates, $0.005 per minute will apply. This per minute charge applies to the minutes received on a DID and is assessed in addition to any forwarding charges for example, SIP forwarding is free and is not charged per minute, however, the actual minutes to the DID are. |
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| Q: How do I know a monthly fee is due again on a DID? |
| A: You can check your next DID billing date inside your userpanel. If any DID is approaching expiration, you will receive automatic email. You will get warning email for the insufficient funds in the account before the expiration date. |
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| Q: What happens when my DID is not renewed? |
| A: If, for any reason, you did not have enough funds on the due date, the DID will be removed from your account for non payment. Kindly login and go through "purchase" again (if the DID is still available in the list and not assigned to another customer). Any setup fees will to be charged again. To prevent number loss, simply have enough balance in the account at least couple of days before due date. |
